The Effect of Virtual Relationships on E-Shops; A Case-Study-based Approach

Risch, Daniel; Schubert, Petra
Informationen zu den folgenden Autoren vorhanden:

Risch, Daniel
Schubert, Petra.


Referenz:

Risch, Daniel; Schubert, Petra (2004): The Effect of Virtual Relationships on E-Shops; A Case-Study-based Approach, in: Proceedings of the Eleventh Research Symposium on Emerging Electronic Markets, 2004, S. 107-114.

Themenbereich(e):CRM
Art der Publikation: Konferenzbeitrag
Sprache:Deutsch
Abstract:
The paper presents and applies the methodology and techniques of cross case analysis (CCA). The authors identify patterns of success in the field of e-shops and virtual relationships. The findings are based on six selected case studies following the methodology developed by Eisenhardt [1989]. The case study approach was used for two reasons: First, a large number of case studies was collected over the last years containing knowledge that had not yet been analysed and interpreted. Second, the authors assume that the research field of e-business and ICT is particularly suited for cross case analysis because of the dynamic development and the need to learn from best practice [Klein/Myers 1999].

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http://www.hsw-basel.ch/iwi/publications.nsf/id/405



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